Prompt and accurate support is critical to the long term success of any system. When your system has a problem, you need it fixed now…not after an hour of waiting on hold to finally be connected to a technician that knows less than you do. We at Strategic Sales Systems understand your support needs and offer the most responsive and flexible support options available, all with a personal touch. Our support reps provide assistance via telephone, e-mail, web portal, and real-time remote desktop environment. Our support staff will get to know your system and your IT staff, so when any of them contacts us for assistance, they will be connected with a person they know and trust on a first name basis. For more information and pricing on the support packages for the systems that we sell, please contact us.
If you do not have the staff or the desire to support your CRM or BI system, we have developed a number of Remote Administrator plans take care of the work for you, in essence acting as an extension of your support staff. Using remote technologies, our support staff can act as a virtual resource in managing the daily tasks necessary to keep your system operating at its best. We offer everything from simple administration plans to more extensive administration and development plans, all designed around the needs of your staff and your business. For more information and pricing on our remote administrator plans, please contact us.
We can help you maintain or improve your SalesLogix System by executing any of the following tasks: Building Groups • Building Advance Groups (groups that require to write SQL Statements) • Generating Mail Merge Templates • Building Sales Processes • Building Complex Sales Process • Adding Users • Retiring Users • Territory Realignments • Building Crystal Reports • Building Visual Analyzer Reports • Building SQL Reporting Services Reports • Building Excel Pivot Reports Linked to SalesLogix Databases • Database Optimization • Data Archiving • Creating SQL Views and Scripting • Data Importation • Troubleshoot SalesLogix errors • Troubleshoot Synchronization Issues